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Turnaround varies based on product type and the level of turnaround chosen when ordering. Refer to your order form to see the turnaround level you chose.

Exclusions

Proofs approved after 5 pm PST or during weekends are considered received next business day.  Weekends and holidays are excluded when computing turnaround.  Shipping/transit time and mail delivery time are excluded in turnaround time.  Turnaround never begins when order is placed but when proof is approved.

Letter printing & digitally printed orders

Turnaround begins based on the time you approve your proof, not when the order is placed or files are uploaded.  Depending upon when the order is placed and files are uploaded, proofing takes half to full business day. The cut-off for proof approval is 12 pm PST.  If you approve your proof before 12 pm PST, that day will count as your first day.  If you approve your proof after 12 pm PST, then next business day will be your first day.

Orders printed on offset press

Turnaround begins based on the time you approve your proof, not when the order is placed or files are uploaded.  Depending upon when the order is placed and files are uploaded, proofing takes half to full business day. The cut-off for proof approval is 10 am PST.  If you approve your proof before 12 pm PST, that day will count as your first day.  If you approve your proof after 10 am PST, then next business day will be your first day.

Holidays

We observe the following holidays

  • New Years day
  • Christmas day
  • 4th of July
  • Memorial day
  • Labor Day
  • Thanksgiving and the Friday following Thanksgiving

If any of the above holidays fall on Saturday - then we observe it on Friday prior and if the holiday falls on Sunday we'll be closed the following Monday.

Days we do not mail

We do not mail on Saturdays, Sundays, holidays listed above and all holidays observed by USPS.

Our hours of operation

We are open Monday to Friday from 8 am to 5 pm PST.